Mismatch between sync summary (“X successful”) vs. device table results and warranty expiry counts

When syncing additional devices, the sync summary reports “5 sync successful, 0 errors.”
However:

  • The Devices table shows 4 warranty results and 1 device where warranty could not be retrieved.

  • The sync summary appears to count all 5 as “successful,” even though one device returned no warranty information.

  • The warranty status counts (e.g., “Expired: 4”) also include the device where warranty data could not be retrieved, even though it is not actually “expired”.

This creates a mismatch between what the UI reports and what the user sees in the device table. It is unclear to the user whether the missing warranty is being treated as:

  • A non-error,

  • A partial success,

  • Or an expired device.


Expected Behaviour

  • Sync summary should reflect the actual outcomes:

    • Successful warranty lookups (returned valid data)

    • Devices where warranty info could not be retrieved (out of scope device)

  • “Could not get warranty info” should not be counted as expired

  • Warranty summary counts should match the table breakdown

  • Licensing/device counts should treat no-data devices consistently and transparently

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Status

Submitted

Board
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COW

Tags

Bug / Fix

Date

4 months ago

Author

purfektblyss

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